Delivery & Return

Free delivery available on 1000s of products over GHC100. Choose a specific delivery date & time that suits you for an additional fee.

Delivery Options Overview

Return Policy

At Shoplez, we strive to ensure your satisfaction with every purchase. If you are not entirely pleased with your order, we're here to help. Please take a moment to review our return policy to understand your options.

1. Returns: You have 3 days from the date of delivery to initiate a return for eligible items. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

2. How to Initiate a Return: To start the return process, please contact our customer service team at 0508599002. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the necessary steps and provide you with a return authorization if your item is eligible.

3. Return Authorization: Once your return request is approved, you will receive a return authorization along with instructions on how to return the item. Please make sure to follow these instructions carefully to ensure a smooth return process.

4. Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to guarantee that we receive your returned item.

5. Refunds: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take several business days for the refund to reflect on your account.

6. Non-Returnable Items: Certain items are non-returnable, including [list any non-returnable items]. Customized or personalized items may also be exempt from returns.

7. Exchanges: If you would like to exchange an item for a different size, color, or product, please contact our customer service team. We will assist you in processing the exchange, provided the item is eligible for return.

8. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and ensure that you receive a replacement or refund.

Thank you for shopping with Shoplez. If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team at 0508599002. Your satisfaction is our priority.